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R+D Custom Automation, Inc. 11052 254th Ct. Trevor, WI 53179 Phone: +1 (262) 298-7250


    At R+D Custom Automation, our employees are the most valued assets of the company. It is our desire to see each and every employee achieve their highest potential. To that end, R+D strives to offer competitive employment packages which include both a health care plan and a retirement plan. We are always interested in qualified candidates.

    If you have any questions about careers at R+D, please feel free to send us an email at

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    Posted on September 20, 2022

    After-Market Manager

    R+D Custom Automation, a leading, fast paced manufacturer of custom automation equipment for the medical industry, is seeking a team player who is a highly motivated, problem solver to join their Finance department.

    Benefits Offered: 401K, Dental, Life, Medical, Profit Sharing
    Compensation: $75,000.00 – $85,000.00 (Plus Commission)
    Employment Type: Full-Time
    Work Environment: This is an onsite position. Travel as needed, up to 20% of the time.

    Are you someone who takes pride in helping others achieve their goals? Are you looking to flourish in a rapidly growing company? Does that sound like you? If so, keep reading. We are looking for a hardworking and driven individual to join our team.

    General Summary:

    Responsible for the complete After Market Sales & Service process. This includes business development (identifying & developing new customer prospects) oversight & coordination of all Spare Parts, Field Service, Maintenance and Warranty activities. Ensure all customer commitments are completed to expectations, through a means of collaboration with R+D operational teams to execute all After-Market Sales orders and Warranty activities.
    Partner with R+D Business Development Manager(s), Account Manager(s) & Project Managers to optimize customer relationships, positioning R+D to be their preferred automation supplier.

    Essential Duties and Responsibilities includes, but is not limited to:
    – Pipeline Forecasting
    • Responsible for developing new customer pipeline of R+D approved customers within the Life Science industries for After-Market offerings.
    • Responsible for maintaining active customer pipelines as well as identifying and new growth potential each year within After-Market sales segment.
    • Collaborate with R+D Project Managers and/or Account Engineers to strengthen and grow customer relationships through the execution of customer POs.
    – New Business
    • Develop and grow new / existing customer relationships aligned with R+D Core Target Market for the After-Market business segment.
    • Strive to develop new business to meet individual and company quarterly & annual Bookings and Revenue targets.
    • Deliver highly interested and vetted customers to R+D Sales Team as needed to help close business.
    • Administer presentations to customers and be able to describe R+Ds After-Market capabilities in a comprehensive manner.
    – Account Management
    • Manage customer relationships to maximize the After-Market opportunities with R+D.
    • Act as liaison between active customers and R+D Operations Team as needed.
    • Manage, coordinate and deliver project quotes in a timely fashion to customers by properly assessing customer needs and managing internal process to deliver proper expectations.
    • Have an active customer base to ensure bookings and sales revenue expectations per Sales Manager directed goals / targets.
    – Operational Coordination
    • Upon receipt of customer P.O., the After-Market Manager then processes that order using R+D’s Operational Teams, Processes. The AMM continues / retains oversight responsibility for all project activity within the After-Market sales segment.
    • Ensure complete fulfillment of all After-Market Sales POs, which may at times include functioning as a Project Manager.
    • Coordinate with Project Management Team & Manufacturing Manager in the case of System Installation activities.
    • Coordinate Field Service activities with our Mechanical & Electrical Build Teams and / or Controls Engineers, it will be important to collaborate with the appropriate operational department manager for resource support & availability.
    – Other
    • Strength in technical sales environment, supported by personal experience.
    • Execute weekly/monthly sales goals in accordance with R+D’s sales plan.
    • Participate in weekly department meetings and attend other meetings in Sales Manager’s absence as needed.
    • Update weekly sales follow up calendar and quote forecasting databases.
    • Understanding of Quote and Project submission processes as outlined in ISO documents.
    Knowledge, Skills, and Abilities Required:

    Education and Experience/Skills Required:

    1. Bachelor’s degree in Technical Sales or equivalent work experience with knowledge in related design and basic mechanical and electrical principles required.
    2. 5 – 7 years of experience working in a technical / equipment manufacturing environment with a proven technical aptitude.
    3. Working knowledge of engineering practices including design for manufacturability, maintainability, and reliability of machinery.
    4. Excellent organizational, time management and follow-up skills.
    5. Proven expertise in delivering client-focused solutions based on customer needs
    6. Proven ability to be organized and manage multiple projects at a time with impeccable attention to details
    7. Excellent listening, negotiation and presentation skills
    8. Excellent verbal and written communication skills
    9. Excellent organizational, time management and follow-up skills
    10. High proficiency in Microsoft Office Suite including Outlook, Word, and Excel.

    Professional Licensing and/or Certifications Required: Valid driver’s license and appropriate level of automobile insurance coverage compliant with local and state laws.

    Work Environment
    This is an onsite position. Travel as needed, up to 20% of the time.




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